Adding Payment details
Adding your payment details is required in order to activate Pledger in your store. There are 2 ways to add payment details:
1. Click on 'Add Payment details' button in the Go Live step of On-Boarding
2. Post Onboarding by going into 'Billing' via the Dashboard
Why am I redirected to Stripe billing?
Pledger uses Stripe to manage donation payments from you to your chosen Charities and Pledger. Once you are ready to add your payment details you will be redirected to Stripe Customer Portal to enter your payment details.
Stripe is safe and ensures that your donations to Charities go directly into their accounts, for those Charities that have automated donations installed, while Pledger percentage goes directly to Pledger. If you are required to manually transfer funds to a Charity - you will not be changed on your card the donation, only the Pledger portion of the payment, if it applies.
How does Pledger ensure my donations safely reach the charity?
By using Stripe Connect we ensures that your donations to Charities go directly into their accounts while Pledger percentage goes directly to Pledger. A lot of the Charities you donate to will be connected with Stripe Connect to receive donations from your business. Over time we expect all of our Charities to be connected to Stripe, however, there are still Charities that require a manual donation. See 'Payouts' for more details.
What if my payment details change?
You can add, delete and change card details via Billing in the Dashboard at any time.
Adding multiple cards
If you add more than one card, Stripe will attempt to take out donation amounts from the first card you have added, it will have a 'Default' tag next to it. If the funds are insufficient, it will automatically move onto attempting to take out the amount from other added cards in consecutive order (top to bottom).
Can I go live and add my payment details later?
You can create and set up Pledger without adding payment details. However, having payment details set up is required before you can Go Live with Pledger. Going Live means Pledger widgets appear in your store and customers can interact with them.
Can't find answers in support documentation? We would love to help you get started with Pledger. Flick us an email to firstname.lastname@example.org or use Chat (bottom right) to get hold of support.