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From August 2022 donations are being processed by our partner the PayPal Giving Fund (PPGF). PPGF make sure your donations are automatically sent to Charities every month. 

In Payouts interface you will see the following: 

Cause- this is a list of your chosen Causes to which your stores and/or customers' donations will be going to. 

Store donations- this is how much you've fundraised for your Causes ( if you signed up before April  2022 - this amount includes Virtue fee is applicable)

Customer donations- this is how much your customers are giving to your Causes ( if you signed up before April  2022 - this amount includes Virtue fee is applicable)

Total Fundraised - this is the total donations, both customer and store, to each of your chosen causes. If you have chosen to give to multiple causes from the same charity, the total donations from all of the Charity's causes will show here (If you signed up before April 2022 -. If you have chosen to contribute a %ge of your giving to Virtue, this %ge will be included in these totals)

Date - this is the date when the donations have been or are due to be transferred to the charity. Donations go to Charities via PayPal Giving Fund on the 20th of the month. 

Status - there are 3 statuses for the payouts. These are Pending, Processed and Failed. Pending Status means that the Charity is due to receive or collect the donation.  Processed Status means your donations are now with the Charity. Failed status is most common when there weren't enough funds on your card to cover the payout amounts. You will be contacted by Virtue & prompted to top up if your payment has failed. 

Creating / Connecting a PayPal Account - from August 2022 donations will be processed by the PayPal Giving Fund. (PPGF). This means your donations will automatically go to your causes on the 20th of the month. You will be prompted to create/connect a PayPal account to ensure automated donations reach your causes. PayPal fee for processing donations is 1.6% +20p on the monthly donation. It will be taken out of your total giving amount. 

Ensuring donations are settled - it is important to ensure that both your store's and customers' donations are passed onto the Cause. Virtue creates an automated CPA between your store and cause/s which acts as a legal document and a guarantee of any collected donations being passed on. If there are any issues regarding settling of donations please contact Virtue immediately and before our team takes action to retrieve the donations. Read more here. 

Using the Date filter 

Use the date filter to see past and upcoming payouts by selecting the date range you wish to see payouts for. 



Payout Date vs Monthly Cap 

Payout date is the 20th of each month while Monthly Cap (only applies to Store donations)  is the amount you wish your donations not to exceed over every 30 days post Virtue activation.

Causes that are not manged by the PayPal Giving Fund

A small number of Virtue causes are not managed by the PPGF - this means you will not be charged the PayPal transaction fee or prompted to create a PayPal account when working with these causes. Payouts to these causes will come out of the card that you used to sign up to Virtue when you picked a Plan. ​​

Refunded products - store donations

When a product that had a donation associated with it is refunded, the donated amount from that product will be deducted from the Cause's payout total. You will see this change on the Dashboard and on the Payout screen. 

If a donation was made on a product purchased before the payout date, but then this product was refunded after the payout was already made, the donation will be deducted from the following payout considering the Cause stays the same for the following payout period. 

So if for example, a product that paid a 50c donation to charity contributed to Sep payout, but then this product was refunded in Oct, 50c will be deducted from the Oct payout from that Charity's donations.

Donations associated with the Upsell with donations feature are counted as store donations. 

Refunded products - customer donations

In order to ensure the donation is refunded from an order, either refund the whole order or the donation product via Orders screen in your Shopify / WooCommerce.

You will see the donation amount deducted from the Payouts and Dashboard screens in Virtue.

All donations are passed onto the Cause as store donations

Please note that all donations, including the customer donations are passed onto the Cause as coming from your business. 

Shopify / WooCommerce fee on Customer Donations products

Since customer donations are a product in your store's catalogue, when added to the purchase, Shopify / WooCommerce considers this a product sale. A fee is taken out by Shopify / WooCommerce from the donation product. The fee depends on the shopper's payment type. Please contact Shopify / WooCommerce directly to understand their fees on product sales. We've added below as general guidance, however, we can not guarantee these are up to date. From Shopify/ WooCommerce on 22nd of September 2021::

"In regards to the fees that your clients would pay from selling the donation product, this would depend on the payment gateway that they're using, as well as the plan that they're on. ."

When using Shopify / WooCommerce payment gateway, the fee is typically between 0.5-3%. (subject to change, check your Shopify / WooCommerce plan for details)

From February 2022, stores will not be paying the payment gateway fee %ge on customer donations. However, any fixed fees associated with the transaction will be covered by the store. So if the customer adds a 1GBp donation and the store pays a 2% payment gateway fee, only 98c will go to the Charity.

Shoppers can see information about a %ge of their giving being taken out by the payment gateway in Learn More section of the Virtue widgets, 

Please note WooCommerce stores will be prompted to review their order transaction fees are correct and can modify these manually if needed on the Customer Giving screen.

Can't find answers in support documentation? We would love to help you get started with Virtue. Flick us an email to or use Chat (bottom right) to get hold of support.

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