FAQs

Why wasn't I given the option to donate post purchase?

There are two possible reasons for that. Either the brand you are shopping with does not have the Customer donations feature enabled or the payment method you chose takes  you away from the main site, which is the case with Buy Now Pay Later products and PayPal. Please note, that a store may still be giving from your purchase to a cause at no cost to you, even if the Customer Donations widget is disabled. 

Can I get a refund on my donation?

A donation become a part of your order. If you want your donation refunded - please email the store directly. They will be able to do this on their end. 

Do all the my donations go to the Cause?

At Pledger we enable direct partnerships between the Cause and the Brand. This means that funds from a brand go directly to the Charity. 

Some stores choose to give Pledger a %ge of their total giving as a thank you for our services. This is on average 0- 10%.

Please note that transaction fees, 0.5-2%, are taken out of your donation, more below.

How do I know the Causes are legit?

We check all causes are registered not-for-profit organisations before allowing them on Pledger. The names of the not-for-profits funds are going to are on the widgets.

Donation processing fees

At Pledger we enable direct partnerships between the Cause and the Brand. This means that funds from a brand go directly to the Charity. Some stores choose to give Pledger a %ge of their total giving as a thank you for our services. This is on average 0- 10%.

Every purchase you make has a transaction fee included in it. This fee is independent from Pledger and comes out of the store's takings to pay for the use of their online payment gateway service. This fee is between 0.5-2%, depending on the plan the store is on, more here. This fee will be deducted out from your donation on the store's end before going to your chosen Charity. 

So if you donated 1GBP and the payment gateway fee is 2%, which is the maximum, 98c of your donation will go to the Charity. minus Pledger contribution if set up by the store.

Didn't quite find info you were looking for? Please email support@pledger.co We'd love to help.