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Corporate Social Responsibility (CSR) Guide with Examples

Updated: Aug 30, 2023

Corporate Social Responsibility (CSR) is a management concept that focuses on the responsibility of companies to be socially accountable to their stakeholders and the public. CSR initiatives vary by company and can take many forms including; philanthropy, volunteerism, sustainability, and other ethical business practices.

CSR Guide with Examples

The Evolution of CSR

In the early days, CSR was primarily focused on philanthropy and community involvement, with companies donating money to support social causes. However, in the 1970s and 1980s, there was a growing recognition of the impact of business on the environment and society. This led to a broader definition of CSR that included environmental sustainability and ethical business practices.

Today, CSR has become a mainstream business practice and current brand values, with companies of all sizes and industries incorporating CSR initiatives into their operations. This is driven in part by consumer and employee demand for more socially and environmentally responsible practices, as well as a growing recognition of the importance of CSR in driving business success. As society continues to face pressing social and environmental challenges, the role of CSR in business is becoming increasingly important, making it an essential trend to watch.

Volunteering as part of a CSR strategy

Why is CSR Important?

Corporate Social Responsibility has become a significant driver of business success with 87% of millennials and 94% of Gen Z consumers expecting companies to address social and environmental issues. Additionally, a Nielsen study found that 66% of consumers are willing to pay more for products and services from companies that are committed to positive social and environmental impact.

These figures demonstrate that CSR is not only important for contributing to the well-being of society as a whole but also for attracting and retaining customers.

1. Attracting and retaining customers

Consumers today are increasingly aware of the social and environmental impact of their purchasing decisions. Companies that embrace CSR can benefit from increased consumer preference and loyalty.

Studies have shown that consumers are more likely to purchase products from companies that advocate for issues they care about. Additionally, consumers are willing to pay more for products and services from socially responsible companies. Thus, by prioritizing CSR, companies can attract and retain customers high-value customers.

2. Improving financial performance

CSR can also lead to improved financial performance for companies. Studies have shown that companies with a strong commitment to CSR outperform those without such a commitment in terms of financial metrics such as return on assets and return on equity. Moreover, companies with high CSR ratings are more likely to attract investors, who are increasingly looking for companies that prioritize social and environmental responsibility.

3. Engaging and retaining employees

CSR can play an important role in engaging and retaining employees. By engaging employees in CSR initiatives, companies can increase job satisfaction and reduce turnover rates. Studies have found that employees are more likely to stay with companies that help them contribute to social and environmental issues. CSR can also improve morale and productivity among employees, who feel more connected to their company's values and mission. When communicating with employees it is important to ensure that communication is clear, especially when communicating your commitment to a topic. Working with pitch deck consultants during the planning process can help companies effectively communicate their CSR initiatives.

Employees happy at work thanks to a strong CSR strategy

4. Contributing to the well-being of society

Finally, CSR is an important aspect of contributing to the well-being of society as a whole. By prioritizing social and environmental responsibility, companies can make a positive impact on their communities and the world at large. CSR initiatives can range from charitable donations and volunteer work to sustainable business practices and environmental stewardship. By contributing to the well-being of society, companies can build goodwill and a positive reputation, which can, in turn, benefit their bottom line.

Companies Making a Difference

Corporate social responsibility is not only about doing good, but also about driving innovation. Companies that prioritize social and environmental responsibility are often at the forefront of innovation, developing new products, services, and business models that benefit both society and the bottom line. Here are some examples of companies that are innovating through CSR:

1. Patagonia's Environmental Activism

Patagonia is a clothing company that is committed to environmental activism. The company donates 1% of its sales to environmental organizations and has launched several initiatives to reduce its environmental impact. Patagonia also uses sustainable materials, such as recycled polyester and organic cotton, in its products.

Patagonia CSR Strategy

Their sustainability initiatives also make great cause marketing content for their online platforms.

2. Ben & Jerry's Social Justice Advocacy

Ben & Jerry's is an ice cream company that is committed to social justice advocacy. The company has launched several initiatives to promote social justice, including partnering with organizations to fight for racial justice and immigration reform. Ben & Jerry's also sources its ingredients from fair trade suppliers and supports dairy farmers in its home state of Vermont.

Ben and Jerry's CSR Strategy

3. Salesforce's Philanthropic Efforts

Salesforce is a technology company that is committed to philanthropy. The company has donated millions of dollars to non-profit organizations and has launched several initiatives to promote equality, education, and environmental sustainability. Salesforce also encourages its employees to volunteer and gives them seven days of paid time off each year to do so.

10 Ways to improve your Company's CSR plan

There are many ways to start or build upon your existing CSR strategy. Here are a few ways your business can make a real impact.

1. Partner with a local charity

Partnering with a local charity is a great way for companies to give back to their communities. Whether you are supporting an initiative where your company is based or supporting a local charity further up your supply chain - by supporting social and environmental causes, companies can build a positive reputation and show their commitment to CSR.

Supporting a charity as part of a CSR strategy

2. Reduce your environmental footprint

Reducing a company's environmental footprint can help mitigate the effects of climate change and is one of the most tangible ways to make an impact. By implementing energy-efficient practices and reducing greenhouse gas emissions, companies can contribute to a sustainable future.

Whether you are turning off your video for your next online meeting or improving the efficiency of your website with a sustainable digital agency. There are many ways to be a more sustainable business.

3. Promote diversity and inclusion

Promoting diversity and inclusion is an essential aspect of CSR. By creating a supportive work environment and providing equal opportunities for all employees, companies can demonstrate their commitment to social responsibility.

4. Support employee volunteerism

Encouraging employees to participate in volunteer activities can improve employee morale and engagement while contributing to social causes. By providing paid time off for volunteer work and supporting employee-led initiatives, companies can demonstrate their commitment to CSR.

5. Implement ethical business practices

Implementing ethical business practices is crucial for maintaining a positive reputation and building trust with stakeholders. By adhering to a code of conduct and ensuring that all employees are trained on best practices, companies can demonstrate their commitment to social responsibility.


6. Invest in sustainable business practices

When people hear about sustainable business they first think of carbon emissions however the is far more to it than the direct environmental footprint. When purchasing items - it is important to know your supply chain is sustainable. Not all items are created or sourced equally.

For example, Atlantic Cod sourced near Iceland is sustainable but Atlantic Cod caught in the English channel is not. By adopting sustainable sourcing, reducing waste, and investing in renewable energy, companies can demonstrate their commitment to CSR.

Sustainably sourced Atlantic Cod.png

7. Provide fair and safe working conditions

Work Life Balance by country

Providing fair and safe working conditions is a fundamental aspect of any business's Corporate Social Responsibility strategy. Whether it be ensuring that your employees are paid a fair wage or making sure that they have a sustainable work-life balance.

Fair working conditions for all levels of your supply chain are an important aspect of any CSR strategy.

8. Support educational initiatives

Supporting education initiatives can help promote social and economic progress. By investing in education programs and providing resources to schools and educational organizations is a great way to give back as a business and set up the future for success

9. Engage in philanthropic activities

Engaging in philanthropic activities is a great way for companies to support social causes and give back to their communities. By donating to charitable organizations or establishing their own foundations, companies can demonstrate their commitment to CSR.

10. Promote responsible consumption

Patagonia Dont Buy This Jacket

Promoting responsible consumption can help companies encourage consumers to make sustainable choices and reduce waste. By promoting recycling, reducing packaging, and creating sustainable products, companies can demonstrate their commitment to responsible consumption.

For businesses looking to make a stand for responsible consumption - consider running a campaign or reselling pre-loved items as part of a Secondhand September campaign or start a programme where customers can return damaged items to be repaired (like Patagonia).


In today's world, consumers and stakeholders are increasingly aware of the impact that companies have on society and the environment. Therefore, embracing CSR is not only the right thing to do, but it is also a smart business decision. Companies that prioritize CSR can build a positive reputation, gain customer loyalty, and create a better world for all stakeholders. Let's embrace CSR and make it an integral part of their business strategy, to create a better world for all of us.

Donate to charity as part of your company's CSR strategy

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